GTG99 Terms and Conditions — Member Rights & Responsibilities

1 General Terms & Conditions

GTG99 is an internationally licensed online gaming platform serving players in Bangladesh and other regions. These Terms and Conditions apply to the GTG99 website, mobile app, and all related services. By using any GTG99 service, you confirm that you have read, understood, and agreed to these terms in full.

GTG99's services are available to individuals aged 18 and above only. Residents of countries or regions where online gaming is prohibited by law are not permitted to use GTG99's services. GTG99 reserves the right to restrict or terminate any individual's access at any time without prior notice.

GTG99's Terms and Conditions are published primarily in Bengali. In the event of any ambiguity or conflict in translation, the Bengali version shall be considered final. GTG99 is committed to ensuring fair and transparent dealings with all its members.

2 Account Register

To open an account on GTG99, you must register with accurate, complete, and up-to-date information. The name, mobile number, date of birth, and all other details provided at registration must be correct. GTG99 reserves the right to close any account registered with false or misleading information at any time and to forfeit all balances held in that account.

Each person may register only one account on GTG99. Opening multiple accounts under the same name, or using the same device, IP address, or payment method, is strictly prohibited. If this rule is violated, GTG99 will close all duplicate accounts and any winnings, including bonuses, may be forfeited.

GTG99 may initiate a Know Your Customer (KYC) verification process at any time. This may require you to submit a national ID, passport, or other documents. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

• The mobile number used during registration must be active and belong to you personally.
• Keeping your account password confidential is your responsibility.
• Sharing or selling your account to another person is strictly prohibited.
• If you notice any suspicious activity on your account, contact GTG99 support immediately.

3 Deposits and Withdrawals

Deposits on GTG99 can be made via bKash, Nagad, Rocket, and other approved payment methods. All deposits are accepted in BDT and are credited to your GTG99 account instantly. GTG99 ensures every transaction is secured with SSL encryption.

For withdrawals, the name on your GTG99 account must match the name on your payment account. Withdrawals to third-party accounts are not permitted. GTG99 typically processes withdrawal requests within 24 to 48 hours. However, if identity verification is required, this may take additional time.

If suspicious transactions or money laundering activity are detected, GTG99 reserves the right to freeze withdrawals on the relevant account and conduct the necessary investigation. All financial transactions are governed in accordance with international Anti-Money Laundering (AML) guidelines.

• The minimum deposit amount is listed on the GTG99 cashier page.
• Minimum withdrawal amounts and maximum limits apply.
• Wagering requirements must be fulfilled before withdrawing bonus funds.
• GTG99 may request additional verification documents when required.

4 Bonuses & Promotions

GTG99 offers its members a variety of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP points. Each bonus offer comes with its own terms, which must be read before claiming.

After claiming a bonus, you must meet the applicable wagering requirement before withdrawing those funds. The wagering requirement means you need to place bets totaling a specified multiple of the bonus amount. For example, if the wagering requirement is 20x and the bonus is BDT 100, you must wager a total of BDT 2,000 before making a withdrawal.

GTG99 bonus offers must be used for legitimate purposes only. In cases of bonus abuse, claiming bonuses across multiple accounts, or any form of fraudulent activity, GTG99 reserves the right to cancel the bonus, forfeit associated winnings, and close the account.

5 Gaming Rules

All games on GTG99 are powered by Random Number Generator (RNG) technology, ensuring every game outcome is completely fair and random. GTG99 engages independent third-party auditors to verify the integrity of its gaming systems.

If a technical fault or software error causes an incorrect result to be displayed in any game, GTG99 reserves the right to void the game and refund the bet amount. GTG99 also reserves the right to investigate any abnormally large winnings resulting from a technical error.

The use of bots, automated software, or any other unfair means to play games on the GTG99 platform is strictly prohibited. If such activity is detected, GTG99 reserves the right to close the account and forfeit all winnings.

• If you experience any issue during a game, contact GTG99 support right away.
• In Live Casino games, the dealer's decision is final.
• GTG99 is not responsible for any internet disconnection that occurs during gameplay.
• Maximum bet limits are set individually for each game.

6 Responsible Gaming

GTG99 believes gaming should be a source of entertainment. GTG99 encourages its members to play responsibly and provides a range of tools and features to support that. GTG99's responsible gaming policy is built to international standards.

GTG99 members can set deposit limits, session time limits, and betting limits directly from their account. Limits take effect immediately once set, but increasing them is subject to a 7-day waiting period. This system helps players manage their spending.

Members who feel their gaming is becoming an addiction can use GTG99's self-exclusion feature. Once activated, access to the account will be blocked for a specified period. GTG99 always prioritizes the wellbeing and mental health of its members.

7 Account Suspension and Bans

GTG99 reserves the right to temporarily or permanently suspend any account for reasons including: providing false information, operating multiple accounts, bonus abuse, fraudulent activity, suspected money laundering, or any breach of these Terms and Conditions.

When closing an account, GTG99 will attempt to notify the relevant member by email or other available means. However, in cases of fraud or legal violations, an account may be closed without prior notice. In such cases, any legitimate balance (excluding bonuses) will be returned.

Members may close their account at any time by contacting GTG99 Support. It is advisable to withdraw any remaining balance before closing your account.

• Funds forfeited due to prohibited activity will not be returned.
• Account closures can be appealed through our support team.
• Opening a new account during a self-exclusion period is strictly prohibited.

8 Privacy and Data Protection

GTG99 treats the protection of members' personal data as a top priority. Any personal information collected by GTG99 is used solely for service delivery, identity verification, and legal compliance. Personal data is never sold to third parties.

GTG99 protects all user data using SSL encryption and advanced security technology. For full details on how your information is handled, please read GTG99's Privacy Policy. The Privacy Policy forms an integral part of these Terms and Conditions.

9 Dispute Resolution

Any dispute between GTG99 and a member must first be submitted to GTG99 Customer Support for resolution. The support team typically responds to all complaints within 48 hours.

If your issue cannot be resolved through Support, you may file a complaint with GTG99's licensing authority. GTG99 takes all valid complaints seriously and is committed to resolving them through a transparent process.

10 Changes to Terms

GTG99 reserves the right to modify these Terms and Conditions, in part or in full, at any time. When changes are made, GTG99 will endeavor to notify members via a notice on the website. Continued use of GTG99's services after updated terms are published constitutes your acceptance of those changes.

It is recommended that you review these Terms and Conditions each time you use GTG99. The "Last Updated" date at the top of the page will indicate whether any recent changes have been made.